Refund policy

Return & Refund Policy 

Effective Date: June 2026

Welcome to Nutrixon. Customer satisfaction is our priority. Due to the nature of health and wellness products, the following return and refund policy applies.

1. Eligibility for Returns: Returns may be accepted within 7 days of delivery only if:

• The product received is damaged, defective, or expired.
• The wrong product was delivered.
• The product packaging is unopened and in its original condition.

2. Non-Returnable Items: For safety and hygiene reasons, Nutrixon does not accept returns or exchanges for:

• Opened or used products.
• Products with broken seals.
• Products damaged due to misuse or improper storage.
• Promotional or discounted items unless defective.

3. Refund Process: Once your return request is approved and the product is received:

• Refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method where possible.
• Cash-on-Delivery orders may be refunded via bank transfer or digital wallet.

4. Replacement Policy: Customers may request a replacement instead of a refund if:

• The wrong product was delivered.
• The item arrived damaged or defective.

5. Return Shipping:

• Nutrixon will bear return shipping costs for products delivered incorrectly or received damaged.
• Customers are responsible for shipping costs for any other approved returns.

6. How to Request a Return: Please contact our Customer Support with:

• Order Number
• Product Name
• Reason for Return
• Photographs of the product (if damaged)

Customer Support: 
Phone: +92 300 0301901
Email: nutrixonpharmaceutical@gmail.com